FAQs - Frequently Asked Questions

Who is Chappalwala.com?

Chappalwala.com is in the footwear industry since early 1980s. Initially, we were the manufacturer and suppliers in the footwear wholesale industry and now with over 30years of experience in manufacturing, we have step forward to enter the world of retail footwear industry.

After servicing numerous of wholesalers across city, now we've decided to go online. Our sole motto is making people realize the way they dress their feet. Therefore, here we are to serve the largest segment of society at affordable price range and best of the product range available in the market. Our 3 cores Business ethics are:-

•   Best quality.
•   Lowest price.
•   Value your money.

We believe in “After Sale Service”. We not only want the buying process to be easy but to provide a hassle-free shopping experience. Therefore, we have put a lot of thought, effort and support on “After Sale Service” to provide our customers altogether a good, unique and hassle-free shopping experience. 

Payment Options:

What are the payment options?

Shipping:

What locations Chappalwala.com ship to?

Currently, we ship within India only. The following states in the North-East are not being serviced yet – Meghalaya, Sikkim, Tripura, Mizoram and Nagaland. Delivery will take place to select cities in Assam, Manipur and Andaman & Nicobar Islands. We request you to check with our Customer Care for more details.

Do you charge extra for shipping?

Chappalwala.com does not charge you for shipping, provided your order value is above Rs. 500.  For orders below Rs. 500, our margins do not allow for free shipping, so either you can upsize your order or bear with a nominal shipping charge of Rs. 50. 

Will I receive a confirmation when my order dispatched?

We will send you a notification once your product is dispatched.

How soon can I expect the order delivery at my doorstep?

We try our best to deliver orders to customers within 4-5 business days in major metro cities from the day order is confirmed. For far-stretched locations, the delivery may take up to 7 to 10 business days.

Delivery time to the end user is subject to certain factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

Ordering & Tracking:

How to check order status?

Your order status is updated to you via emails at every step. If you haven’t received any updates related to your order, then, please contact our Customer Care team. You may call us 08860188778 (Monday through Saturday, 9:00 AM - 5:00 PM) or by sending an email at customercare@chappalwala.com

How can I track my shipped Order?

An email is sent to you once the Order is shipped which contains the tracking number and the name of service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would be detailed to you.

I didn’t receive full Order?

There could be an occasion when an item in your Order may have failed in pre dispatch inspection done by our QA team (Quality Analyst Team) and we don’t have an alternate QC (Quality Check) passed item.  In such an event you may be sent that part of the Order that is available in stock.

Rest assured, we will make every attempt to manage the product/s unless it’s being cancelled by you. In case we are unable to fulfill your purchase we will make the refund for any payments made towards that item.

Refund and Return/Exchange:

How can I return or exchange an item with Chappalwala.com?

You can return/exchange the item purchased from Chappalwala.com if it is unworn, unwashed or undamaged within the past 100 days. To do so, you need to fill the "Return Request Form" (located in Orders section under My Account).

Why should I fill a Return Request Form?

If you wish to return a product, you are requested to fill a Return Request Form. This is to help you to record and track the return in the Returns Requests section of My Account. You would be able to indicate your preferred mode for credit of refund through this section, as well as receive notifications when the returns are received by us and the refund processing for the same is carried out.

How can I fill a Return Request Form?

You may fill a Return Request Form by either contacting our Customer Care Team at 08860188778 (Monday through Friday, 9:00 AM - 5:00 PM) or by logging into Chappalwala.com and navigating to the My Orders section under My Account.

Will I be reimbursed for the shipping cost of returned?

You will be reimbursed Rs. 100 towards your shipping costs as a Chappalwala Bonus Points (in you Chappalwala account) which can be redeemed for future purchase on our website.

Where should I send my returns?

Please ship your returns to:

Returns/Exchange Desk,
c/o Chappalwala.com LLP,
WZ - 95, Dus Ghara, Near IARI,
New Delhi- 110012

Contact Info:

How to contact Chappalwal.com?

You can contact us via email, telephone or snail mail.

Address:

Chappalwala.com LLP
WZ-95, Dus Ghara,
Near IARI Pusa,
New Delhi - 110012, India.

Email: customercare@chappalwala.com

Telephone : 08860188778 (Monday through Saturday, 9:00 AM - 5:00 PM)